We have heard all the horror stories. People you know or people they know have been ripped off at least once by Heating, Ventilation, and Air Condition contractors or repair companies. It is very unfortunate, but it is the reality. There are companies or individuals out there who are doing a poor job in HVAC repair services. They also ask for a ridiculous amount of money as payment.
This kind of practice is giving the rest of HVAC repair individuals and agencies like AC Repair Corpus Christi company a bad name. That is part of the reason why trust is essential in this kind of business. It is also why most successful companies realize that most jobs will come from referrals and word of mouth.
In the same way that you may have friends that will warn you to stay away from certain companies that do air conditioning services, good Heating, Ventilation, and Air Condition technician often find themselves working for a family member, relatives or friends of their former clients.
It is one of the best things about this job and this kind of business. But there’s a big problem. What if you do not have many friends that can refer you to a good HVAC repair contractor or company? Choosing a good and reliable Air Condition repair company or technician does not have to be a gamble every time you need one.
The tips listed below will help you make the right decision when you are looking to hire someone reputable and fair. In this article, we will tell you how to spot a fly-by-night repair company or individual and bait-and-switching weasels who are more interested in getting your money rather than help you with your air conditioning problems.
You can check online reviews; they can be a goldmine if you are very thorough
Everyone knows the Internet is one big hole full of a buzzword and useless white noise. It will be a rare occasion to meet someone who never looked anything on Google or Wikipedia, and found themselves after two or three hours, more educated on some unimportant subject than they had ever expected.
For example, your friend knows too much information about alligators. Why? Because if you are living in Florida, it will come into your mind, and you have time, you will end up trapped in a Google or Wikipedia daydream where you searched the internet for the difference between alligators, caimans, crocodiles, and gharials.
Enough with the digressions. Let us talk about online reviews and their benefits. Despite how crazy the internet can be on some occasions, it is an excellent way to find things for the consumers. You can check Angie’s List, Better Business Bureau, or one of the most popular reviews sites today, Yelp, for any reliable product or online service reviews. You can also check www.maps.google.com for any recommendations.
Google searches can also help you find an HVAC repair technician or company services near you. Google still has the most information available, but there are times that there is too much information to go through because Google doesn’t filter their reviews.
It means that you will get every review found on the internet, whether it is good, bad, and of course, the ugly. If you are looking into a company or an individual and they have good reviews, well, that’s great! It will put the consumers at peace.
If they have one or two bad reviews, you might want them out of your list. It is always worth seeing if the repair company responded well with the reviews because some of it comes from competition or an irate, unfair customer.
However, regardless of the circumstances or the nature of the reviews, what is essential is that the company have reviews. It will establish a history and will show the consumers that the company is real and doing business. Always remember, do not be the first customer to put reviews on that company.
If they do not have everything in order, they don’t get your business
If the contractor or company doesn’t have all their paperwork in a place like licenses, official rubber stamps, and legal certification that proves that they are professionals and certified to work in your area. There are cases that people hire HVAC contractors because they have an unbelievable low price only to discover after the job that the contractor has a low price for all the wrong reasons.
A lot of legitimate Heating, Ventilation, and Air Condition contractors and companies work hard to have the lowest price as possible, but we need to remember that services that are good are not cheap, and services that are cheap are not excellent.
When repair companies are undercutting the customers, it means that they are cutting every corner of their business to maximize the slim profit margins. When that happens, it is always the customers that get the wrong side of the stick. You will know a scammer if they do not have all the necessary documents like:
Insurance – Not just for them, their employees, but also protection for their customers and their work site (your home).
Appropriate license – It will make sure that a bond will guarantee that the job will be done correctly.
Certifications – To prove that the company or the individual are certified and qualified to do all the proposed work.
EPA Certification – To handle refrigerant
It also does not hurt if they have the North American Technician Excellence or NATE certificate. It will give the customers a piece of mind knowing that the necessary agencies and very capable certify the people working on the job.
Click here to know more about EPA Certification.
Get everything in writing
In most industries, it is a common practice to get the quotes over the phone. In the HVAC industry, that is a bit tricky and sometimes very misleading. Every job is different. For example, most companies have a policy of making sure that they see the site before they commit or quote how much it will cost for the job.
It means that they will talk to you over the phone for any inquiries and give you an average price range of the work you are looking for, but they will avoid giving you the exact price of the services. It is not companies playing games with customers, and they are just protecting their customers.
When contractors give customer phone estimates, they are engaging in a bait-and-switch sales tactic. It is a common scam among businesses. They will provide you with a lower number that will make you breathe easy and attract you to their business, and after they do the job, they will surprise you with additional hidden fees.
At this point, most customers are frustrated and overwhelmed. They want to get over it. Unfortunately, they will pay a lot of money for a service that they can get for a lower price from another repair contractor or company. The best way to avoid this is to ask the company to write the quotes in black and white to itemize every job that is needed and the number of hours it will take to get the job done.
With this, they can’t add hidden charges because you have everything written on a piece of paper and it will give you something to show in case, they increase the price of the services they are doing.